Last updated: 16 October 2026
This page explains how Osvoy Verify packages and subscriptions sold on osvoy.com by
OSVOY YAZILIM LİMİTED ŞİRKETİ ("Osvoy") are delivered, and when they can be cancelled and
refunded. Every purchase is also governed by the
Distance Sales Agreement.
1. What is sold
Osvoy Verify is a cloud-based software service (SaaS) for identity document verification, biometric face matching, liveness detection and AML screening. What you buy is not a physical product but a right of use delivered electronically, tied to a verification quota or a period of time. There is no shipping, no delivery address and no shipping fee.
2. Delivery
- Once payment is confirmed, the package or subscription you bought is assigned to your Osvoy Verify account electronically.
- This happens within 24 hours of payment confirmation at the latest, and in most cases immediately. A purchase summary and the invoice are sent to the e-mail address on the order.
- The service counts as delivered once the package is available in your account; API keys and dashboard access are provided through the account.
- For enterprise agreements, the delivery schedule (custom setup, on-premise options) is set out in the agreement between the parties.
- If a technical fault keeps the package from being assigned within 24 hours, contact [email protected] or use the contact page; if it cannot be assigned, the amount paid is refunded.
3. Right of withdrawal
If the buyer is a consumer, Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation give them 14 days from the conclusion of the contract to withdraw without giving a reason.
Under Article 15 of the Distance Contracts Regulation, however, the right of withdrawal does not apply to:
- services whose performance began, with the consumer's approval, before the withdrawal period ended, and
- services performed instantly in an electronic medium and intangible goods delivered to the consumer instantly.
Once a package is assigned to the account and at least one verification has been run, performance of the service has begun and the right of withdrawal ends. Withdrawal requests made within 14 days for packages that have not been used at all are accepted.
Osvoy Verify primarily serves businesses. When the buyer purchases as a merchant or an organisation, the consumer right of withdrawal does not apply; refunds are assessed under the cancellation terms below and any service agreement in place.
4. Cancelling a subscription
- Monthly subscriptions (such as the Growth plan) can be cancelled at any time. Cancellation takes effect from the next billing period; the service remains available until the end of the current period, and that period's fee is not refunded.
- Unused monthly verification quota does not carry over to the next period.
- The Pay-as-you-go plan has no commitment; only completed verifications are charged.
- The term, renewal and termination of enterprise agreements are governed by the service agreement.
5. When a refund is made
All or the relevant part of the amount paid is refunded when:
- a withdrawal request is made within 14 days and the package has not been used,
- the package cannot be assigned to the account for reasons attributable to Osvoy,
- a payment was charged more than once for the same order,
- the service cannot be provided for a prolonged and material period for reasons attributable to Osvoy — for the part corresponding to the period it could not be used.
Completed verifications count as used, whatever their outcome (approved, rejected or sent to manual review); disputing the result of a verification is not grounds for a refund.
6. How refunds work
- Send your refund or withdrawal request, with the order number, account e-mail and reason, to [email protected] or through the contact form.
- The request is reviewed within 3 business days and the outcome is sent by e-mail.
- Approved refunds are made within 14 days of notification at the latest, to the card used for payment. Payments are collected through iyzico, so the refund is returned to your card through the same infrastructure.
- How long a refund takes to appear depends on the issuing bank; for instalment payments the bank may reflect the refund in instalments.
A refunded package or subscription is removed from the account.
7. Payment security
Card payments are collected through iyzico, a licensed payment institution, with 3D Secure authentication. Card details are not stored or processed on Osvoy's servers.
8. Contact and complaints
| Company Details | |
|---|---|
| Legal name | OSVOY YAZILIM LİMİTED ŞİRKETİ |
| Address | Erzene Mah. Ankara Cad. Ebiltem No: 172/14 Bornova/İzmir |
| E-mail (KEP) | [email protected] |
| Tax number | 6481884007 |
| MERSIS | 0648188400700001 |
Consumers may take complaints, within the monetary limits announced each year by the Ministry of Trade, to the Consumer Arbitration Committee or the Consumer Court where they live or where the transaction took place.